FREE RETURNS IN-STORE
Returns of web ordered products will be accepted at any Tip Top Tailors store across Canada with a copy of your packing list that was included with your shipment. Visit our website at www.tiptoptailors.ca to find the store closest to you. If this is not convenient for you, please follow the Online Returns instructions below.
The shipping label is to be affixed to the outside to ensure that your return is processed as effectively as possible. Shipping fees apply to items returned by mail unless the item was damaged or broken, or the wrong item was sent.
Shipping charges cannot be refunded. Please note that refunds will be processed using the same payment method as for the original purchase.
- If you paid via PayPal, the amount will immediately be refunded back to your PayPal account
- If you paid via credit card, the refund will immediately be sent to the credit card company for processing. Generally, this can take 1-7 days depending on the credit card company. Please allow up to two billing cycles for your credit to appear on your statement.
Items purchased in-store can only be returned in-store, at any Tip Top Tailors location. Visit our website at www.tiptoptailors.ca find the store closest to you.
Our guidelines are as follows for unworn, unaltered, unwashed merchandise:
1. Refunds or exchange for full value within 30 days of original purchase requires a sales receipt.
2. Gift card will be offered for lowest sale price of the item when returned without a receipt.
3. We guarantee our prices for 14 days from date of purchase.
If you do not have your receipt, merchandise may be returned for an exchange or gift card only. The amount of the return will be based on the lowest price of the merchandise within the previous two (2) weeks from the date the return is claimed. If such pricing information is not available because the merchandise returned is no longer in season, a gift card or exchange will be offered at the last selling price. Grafton-Fraser Inc. reserve the right to request valid identification prior to accepting merchandise for a return.
Please note that the following items are excluded from this refund policy and will not be accepted for refund or exchange:
• Underwear and Boxers
• Swim Shorts
• Gift cards
• Gift boxes
• Shipping charges
Holiday Gift Purchases
All Holiday Gift Purchases made between November 1st and December 13th may be refunded or exchanged, with original receipt, up to January 11th, 2016.
Price Adjustment Policy
We offer a one-time price adjustment within 14 days on items purchased at regular price with the receipt. To receive a price adjustment for merchandise purchased online, you may call us at 1-800-465-1244
The following items are NOT eligible for price adjustments:
• Items purchased at a reduced price or as part of a promotional offer
• Items purchased on promotion as part of any temporary or continuous promotional offer
• Items purchased on sale
• Items purchased as permanently discounted or liquidation items